Terms and Conditions

crossculture2go Terms of service Updated: December 8, 2019

Welcome to crossculture2go! Please, read these Terms of Service carefully before using the Website and/or Services. If you do not accept these Terms of Service, please, do not use the Website and do not click “buy now“ (or similar) or do not use the Services otherwise.

General Information

Terms of Service

These Terms of Service describe the terms and conditions applicable to your access and use of the website. The crossculture2go website means www.crossculture2go.com (the “Website”) and is an online platform intended to be used by students/persons seeking support (users) and coaches in connection with the Services. Our platform is designed to support students/persons seeking support (users) through videos, eLearning courses, Blended Learning modules and live sessions with coaches (pairing of students/persons seeking support (users) and coaches) as well as for companies searching for coaches and trainers for onsite trainings to teach its employees, by using crossculture2go LMS and crossculture2go video solution as an online video room, accompanied with other services and features available through the Website and crosscculture2go blog and its applicable features, including article(s) writing and commenting (the “Blog”), collectively – the “Services”.

The Services include a platform for assisting users (persons and/or companies) seeking online support through video learning, elearning and live sessions with intercultural coaches. Use of the Services of crossculture2go (as defined above) is subject to these Terms of Service (the “ Terms”) and any other rules or policies that are published on the Website.

You agree that by using services and providing the respective consent, you are agreeing to enter into a legally binding contract with crossculture2go and indicate your unconditional acceptance of these Terms, on your own behalf and, if you are a company, on behalf of the employee represented by you, that uses our Services.

You are entering into these Terms with crossculture2go GmbH, a company (GmbH) registered and organized under the laws of the Federal Republic of Germany. These Terms, as well as the right of revocation Policy, Privacy Policy and Cookies Policy are legally binding agreements governing relationship between crossculture2go and any user or visitor of the Website and Services.

As a user or a visitor of our Services, the collection, use and sharing of your personal data is subject to the General Data Protection Regulation (GDPR) and the respective updates. For more information about when, where, and why we collect personal data, how we use it, the conditions under which we may disclose it to others, your rights in respect of your personal data, please refer to our Privacy Policy.


For individuals – we take online payments for all major credit cards via the payment processor Stripe (a 1.9% Admin fee applies) and payment via Paypal (regular Paypal fees apply).

For companies – we take online payments or payment by bank transfer and ask for payment upfront, unless it’s for long term team projects or is agreed upon.

To hold your first coaching session, payment must be made within 24 hours after having received the payment link following the confirmation of the coaching date by the coach. Until payment has been received, we can’t start your coaching journey.

Please look also up your right of revocation by clicking here.

Payment Plans

Payment plans are not part of our regular offer. If we offer them on an individual basis we operate instalment plans through our secure payment system known as Stripe. It works as a monthly direct debit from your bank account and over the duration of your booked program.

Stripe handles the payments, we do not hold nor see your account details. If you wish to work with us intensively, over say a shorter period, we can spread the cost over the same duration.

An admin fee of 1.9% after your first initial payment, per instalment does apply to all instalment plans.

Payment Plan payments and frequency do not necessarily reflect the number of sessions or frequency of your sessions. The payment option is designed to spread the cost over a period of time to make it accessible and manageable for some of our clients. In exceptional situations, we can discuss reworking the plan if required.


Any special discounts will be valid for a limited time only, which will be outlined clearly to you. Discounts cannot be applied in relation to any other offers. Individually payment plans are not eligible for discounts.

Session Cancellation/Postponement

You may cancel or change your coaching session up to 24 hours prior to that session’s start time.
Cancelling or postponing within 24 hours of your next session will result in you losing the cost and benefits of that session.

IMPORTANT – Please always give 24 hours notice if changing your session times to avoid losing the value of your session. We love being flexible and working around your schedule, however, if inadequate time is given (less than 24 hours notice), we are left with an empty slot that could have been filled, with a loss to our business and real inconvenience to our coaches. This can easily be prevented.

Satisfaction Guarantee

If you are not satisfied with your eLearning course or the learning package „cultureFit in 3 h“ you can get your investment back during the first 14 days. If you are not satisfied with your coaching experience you can speak with one of our team and if you need to be re-matched with a suitable coach we can arrange that.
You will be charged the coaching sessions you’ve used or any you’ve cancelled within 24 hours of the agreed time of your appointment.

Please note that due to their low pricing purchased videos are not part of our satisfaction guarantee.

Availability of coaches

Due to our coaches being located in different time zones we try to provide you with a seamless 24/7-hour coaching option. However, we cannot guarantee that coaches will always be available at a certain time since it always depends on the respective coach at which time and hours they are able to work. To avoid disappointment, we suggest you book at least 3 days in advance for evening slots.


Please note that the results you achieve with our programs that involve coaching depend very much on you and your engagement, openness, effort and time investment in the process. Each client we work with is very different and so are the results achieved, so it would be irresponsible to offer you guarantees.

A great teacher or coach is only as good as the effort and commitment the student or client invests in the process. Yet while we don’t offer guarantees, we encourage you to come prepared to your session, apart from that we consistently try to help our clients achieve tangible results.


It is your responsibility to be communicative with your coach and to be on time for each session. Please notify your coach if you will be late. Note that the amount of time you are late will simply be deducted from the time you have.

The crossculture2go Advantage

When you work with a crossculture2go coach you get the expertise of an experienced and leading intercultural, country and business expert. And please be sure that when our coaches need additional expertise or inside industry knowledge or the most cutting edge tools in different disciplines, we have it covered.

Copyright Notice

All original material (text, images and links) on this site is property of the website owner.

Any content used from a third party remains property of the third party.

For any questions

Please contact us via the Contact Us form or email us at support@crossculture2go.com.

We do not participate in dispute settlement procedures before a consumer arbitration board and we are under no obligation to do so.

The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at www.ec.europa.eu/consumers/odr