Revocation Instructions

Right of Revocation

You have the right to withdraw from this contract within fourteen days, without specifying any reasons. The withdrawal period is fourteen days from the date of the conclusion of the contract.

To exercise your right of revocation you must inform us

crossculture2go GmbH

Filderstr. 45, 70180 Stuttgart

Tel: +49 711 6 74 13 33

Email: info@crossculture2go.com

by means of a clear statement (e.g. a letter sent by a recognized carrier, fax or email), of your decision to withdraw from this contract.

In order to comply with the revocation period, it is sufficient for you to send the notice of the intend to exercise your right of revocation before the expiry of the defined revocation period.

Consequences of Revocation

If you choose to withdraw from this contract, we shall refund all payments we have received from you without delay, including shipping costs (except for additional costs arising in the event of you selecting a method of shipping different from the most cost-efficient standard delivery offered by us), after the date on which we received the notice about your request to withdraw from this contract. The refund shall be issued to the same payment method that you provided for the original transaction, unless explicitly agreed otherwise; under no circumstances shall you be charged fees to process such a refund.

Exclusion of right of revocation for digital services

Unless otherwise agreed by the parties, the right of revocation expires for the delivery of digital services on the following conditions: if you have already asked for service to begin during the period prior to your revocation, you are required to pay an appropriate amount, corresponding to the service already performed by us, up to the date on which you notified us about your intent to exercise your right to withdraw from this contract, prorated to the total scope of services provided for in the contract.

Exclusion of right of revocation for digital products

Unless otherwise agreed by the parties, the right of revocation expires for the delivery of digital content not delivered on physical data storage devices as soon as we commenced the process of fulfilling the terms of the purchase contract, provided that the consumer making the purchase has given his or her express consent that we may do so before the expiration of their statutory right of withdrawal, acknowledging that such consent constitutes a waiver of said right.

 

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