International Sales & Customer Service
How people buy and use products and services in one country might be completely different to how they do it in another. Even the most experienced members of your international sales & customer service team face challenges when operating in the global marketplace.
Across borders, each client or customer’s norms of doing business – from trust-building to communication style to decision-making – define the way sales are made. Therefore, adapting proven sales & customer services strategies is the way forward when selling abroad. Even the emotional response your brand creates will vary, changing how customers appraise your products or services.
Negotiation skills in the sales process may also need cultural adaptation. You sales executives might be the most confident negotiators back home, but when entering a different cultural setting they might have to skip well-established patterns because they suddenly work against them.
To be truly successful around the world when selling your products and services, your international sales & customer service teams need to be able to read people or situations, switch between culturally adapted strategies and match the different expectations of their diverse international customers or clients.
How To Develop Successful International Sales & Customer Service Teams
In international sales & customer service teams development programs, Global DISC ™ corporate solution provides an added dimension, developing employees’ global competencies and their effectiveness in a global business environment.
Global DISC ™ supports organisations to employ a more nuanced international sales & customer service development program, ensuring that sales teams and their leaders yield the greatest return. With more than 20 years of experience in crosscultural business and our global network of vetted trainers, coaches and consultants, we can provide you with a full-service implementation of Global DISC Corporate Solution plus individual coaching and training on demand. Make your company a winner in the global marketplace!