Information for consumers

Information for consumers

By law we are required to communicate the following essential consumer information.

  1. Identity and address of the provider/company:

Name: crossculture2go GmbH

Address: Dresdener Straße 31, 73730 Esslingen, Germany,

Phone: +49 711 6 74 13 33

Email: [email protected]

  1. Warranty:

In the event of defectiveness of goods, you are entitled to assert the statutory warranty rights.

  1. Right of revocation:

As a consumer, you have a statutory right of revocation. Information on the right of revocation, the revocation instructions and the standard revocation form can be found here.

  1. Procedure for handling complaints:

In case of complaints please use the email address [email protected] to submit your complaint.

  1. Functionality, including applicable technical protection measures, for digital contents:

Please make sure to be connected to a stable internet connection when using our services. Please note that our content is only made available on this website. Videos, articles, eLearning courses and other digital content we provide and offer cannot be downloaded.

  1. Out-of-court appeals and redress procedure:

We do not participate in dispute settlement procedures before a consumer arbitration board and we are under no obligation to do so.

  1. Detection and correction of input errors

Before confirming your order, you see all details of your order, including but not limited to type and quantity of the goods, prices, shipping costs, your delivery information and other information essential to your order. In case individual details are incorrect, you are able to change such details by clicking on “change” and correcting the information, or by removing individual articles, or by changing order quantities, before you submit your final order. Where applicable you have the opportunity to cancel the order process altogether. After submitting your order, the correction of input errors is only possible by email or telephone.

  1. Technical steps for the conclusion of the contract

At the end of the order process, an order summary with all the essential information about your order will be shown on your screen. Once you press the button “buy now”, you submit a binding contract declaration. We are entitled to accept such contract declaration according to our terms and conditions.

  1. Storage and accessibility of the contract

The contract text (the terms and conditions and the details of the order) will be stored by us and sent to you by email once you placed your order. There is no later access for you. You are entitled to print and save the order confirmation before submitting your contract declaration. The terms and conditions can be retrieved, stored and printed via the website at all times.

  1. Contract languages

Contract language is English.

  1. Shipping restrictions

We ship to the following countries / regions:

Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, Brunei Darussalam, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, China – Hong Kong / Macau, Colombia, Comoros, Congo, Congo, Democratic Republic of (DRC), Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, Finland, France, French Guiana, Gabon, Gambia, Republic of The, Georgia, Germany, Ghana, Great Britain, Greece, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iraq, Israel and the Occupied Territories, Italy, Ivory Coast (Cote d’Ivoire), Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Korea, Republic of (South Korea), Kosovo, Kuwait, Kyrgyz Republic (Kyrgyzstan), Laos, Latvia, Lebanon, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar/Burma, Namibia, Nepal, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Republic of, Norway, Oman, Pacific Islands, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russian Federation, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovak Republic (Slovakia), Slovenia, Solomon Islands, Somalia, South Africa, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Tajikistan, Tanzania, Thailand, Netherlands, Timor Leste, Togo, Trinidad & Tobago, Tunisia, Turkey, Turkmenistan, Turks & Caicos Islands, Uganda, Ukraine, United Arab Emirates, United States of America (USA), Uruguay, Uzbekistan, Venezuela, Vietnam, Virgin Islands (UK), Virgin Islands (US), Yemen, Zambia, Zimbabwe

  1. Payment methods:

We accept the following methods of payment:

  • Credit Card

  • Paypal

  • Bank Transfers (on request, companies only)

  1. General Terms and Conditions (T&Cs)

Please make sure to read our General Terms of Service.

  1. Online Dispute Resolution:

The online dispute resolution platform (known as the OS platform), provided by the EU, forms a central contact point for consumers and organizations, for the out of court settlement of all disputes related to online sales contracts and online service contracts, between a consumer living in the EU and an organization established in the EU. The OS platform can be accessed via the following link: http://ec.europa.eu/consumers/odr