Frequently Asked Questions

About cultural awareness

Intercultural training focuses on a deeper understanding of different cultures, while offering practical applications of theoretical knowledge. It helps in living and working with people from different cultures – in everyday life as well as work environment. Intercultural training has also many fields that focus on successfully negotiating and doing business with people from different countries.

In our globalised business world, there are many benefits for investing in cultural awareness:

  • Prevent costly misunderstandings due to differences in communication and behaviour
  • Create strong relationships with customers and business partners
  • Build harmonious and successful multinational teams
  • Integrate new employees with different cultural backgrounds
  • Surpass competitors across international markets
  • Improve the success rate of international assignments

In an intercultural setting, communication and behaviour patterns may differ hugely, but in a very subtle way. A poor cultural understanding may reduce the clarity of your own communication as well as what is being said to you, leading to failed negotiations and lost business.

Expats and their spouses, who have a deeper understanding of the norms and values of their target country, can cope better with culture shock and adapt much faster to their new environment. They are able to communicate better and to overcome challenges quicker. Ultimately, this leads to a higher productivity at work and more happiness in life. Research shows that cultural knowledge massively increases the possibility of a successfully completed international assignment.

We think yes! It is simple: if you know how the people in your international markets tick, you can develop tailored services and products, optimise your selling strategies, negotiate successfully and even provide suitable after-sale-services. You will also gain better access to local resources and be able to attract the best talent on the market.

In our globalised world, international relations play an important part in almost every industry. Much like speaking several languages, cultural knowledge increases your overall employability. Showing employers your intercultural competencies will most likely make you a more suitable candidate for many jobs.

Yes absolutely. We strongly believe that companies venturing into markets abroad should match their sales techniques to the client culture. Here are some examples: Using assertive language may be interpreted as strong and confident in one culture, while in another culture it may be considered as rather aggressive. Knowing what motivates or appeals to buyers in a country will also help you to develop your sales skills. Find out if your customers are rather responding to products that are exciting and new or the ones that are promising continuity and stability. Whatever you look at, culture is speaking. 

Record numbers of graduates starting their first jobs will interact with different cultures from day one as they join globally distributed teams or take international assignments. While speaking English or another foreign language fluently is almost everywhere an essential precondition, graduates or young professionals can stand out by showing a high level of intercultural competencies when dealing with people from all over the world. Excelling in challenging intercultural business situations will definitely increase career prospects at an early stage.

As a business leader with intercultural competencies, you are able to

  • communicate effectively with international partners
  • present successfully to a multicultural audience
  • build high-performing international teams
  • manage employees around the world
  • lead international meetings
  • solve international team conflicts
  • smoothen the decision-making process in multinational collaborations
  • develop a broader global mindset
  • deepen your Global Leadership skills

About our products

Yes. Once you purchased a product, you can access it anytime at My Purchases. You will be able to create your Login details during the checkout.

After completing one of our Country Courses (eLearning courses) or the eLearning course Intercultural Awareness you will be able to download a certificate. You can add this to job applications or pass it on to your employer to show your new intercultural skills.

Once you have purchased one or more videos, you can watch them anytime at My Purchases. You will receive your Login details with your purchase. There is no need to download a video.

We continously add new videos and elearning courses to our site. So please drop us an email (support@crossculture2go.com) to let us know in which country you are interested. In the meantime, we recommend that you Talk to a coach who will help you with all your individual questions.

Once you have purchased one of our Country Courses, you will get access to our learning platform. You can start the course anytime, you can also have breaks and resume the course later again. All further instructions are included in the course. Don’t worry, it is very easy to follow our courses.

After you purchased CultureFit in 3h, you will get login details for My purchases where you can access our learning platform to start with the course Intercultural Awareness. Once you have completed the course, you will be directed to a short focus session in order to work on your individual goals and challenges. Afterwards you will be invited to arrange for a suitable date and time for your individual coach call.

We recommend that you do CultureFit in 3h only once. If you would like to have coaching sessions to more than one country, simply switch to Talk to a coach. There is no need to do the Interculture Awareness course as part of CultureFit in 3h more than once unless it is quite some time ago since you completed CultureFit in 3h for the first time. 

First find your coach. Then contact them to arrange for a suitable date and time. Once your suggested date and time has been confirmed, you will receive a payment link. After your payment, you will get a link to enter the virtual coaching room.

About Online Coaching

We have a wide network of multilingual intercultural business experts living and working across 140+ countries.

Our experts have gained their knowledge both through having lived and worked in different countries and formal education and research. We only work with coaches that are certified in their field of expertise and have already provided many hundred coaching sessions.

All of our coaches speak at least two languages, many coaches speak even four or five languages. When searching for a suitable coach, you can choose your preferred language.

By answering a few simple questions you help us find the best-matching coaches for you. Then it is up to you whom you would like to contact to make an appointment for a coach call.

Our coaches are situated in 140+ countries. Many are working flexibly, so late or early hours as well as appointments on short notice shouldn’t be a problem. And quite often the time difference between countries does you a favour too. Contact your favourite coach to discuss suitable session times. You don’t have to pay anything until you have agreed on a suitable date and time. 

You can address them any question related to work, business and everyday situations in your target country or in an intercultural/international  business setting.

First select your coach. Then contact them to arrange for a suitable date and time. You will receive a payment link. After your payment, you will get a link to enter the virtual coaching room.

All you need is a stable internet connection and a device with camera and microphone, such as a laptop, a tablet or a mobile phone.

crossculture2go.com offers a safe space for coach calls. Please raise the topic of confidentiality at the beginning of a coaching session and let yourself be assured that your selected coach follows the ICF Code of Ethics or comparable standards.

If you have booked more than one session with a coach and you would like to swith coaches, please contact us at support@crossculture2go.com

Please contact your coach at least 48h hours before the agreed time of the coaching session. Let your coach know if you would like to reschedule or cancel to get a refund.

Technical support

When buying one of our videos, eLearning courses or coaching sessions, you will receive your login details by email as part of the checkout process. We only require your name, your email adress and a password.

Click on “Forgot password” when trying to open My purchases and follow the instructions.

Have you checked your spam folder? No email from us there? Please contact us at support@crossculture2go.com 

No, but you can easily access and use the platform from any device.

Please contact us at support@crossculture2go.com

After you have made your payment, you will receive a link to enter the virtual coaching room. If there is any problem, please contact us at support@crossculture2go.com

Payment

We take online payments for all major credit cards via the payment processor Stripe as well as online payments via Paypal.

Unfortunately, we only refund your payment if you have cancelled your coaching session at least 24h before the scheduled appointment. 

If you are not satisfied with one of our eLearning courses or the learning package CultureFit in 3h, you can get your investment back during the first 14 days after purchase. 

If you are not satisfied with your coaching experience, please speak with one of our team and we will re-match you with another suitable coach. However, you will be charged for the coaching sessions you’ve used already or any you’ve not cancelled 24 hours prior to the agreed time of your coach call appointment.

Please note that due to their low pricing, purchased videos are not part of our satisfaction guarantee.

Privacy and data protection

Yes, your contact details and all your data are perfectly safe with us. We do not give out anything for third parties.

Please see your Privacy Policy.

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